Wheelchair Accessible Rome Vatican Tour

To Whom it May Concern:
Even though we’ve filled out the on-line survey sent to us by your company, we just felt that we didn’t have the opportunity to really let you know just how amazing we felt Andrea and Lucia did as our driver and guide for our tour of Rome on 12 August, 2011.
Andrea met us on time in our hotel lobby, and we were very impressed by his dress for the day. He wore a dark suit and tie and looked very professional. He immediately introduced himself to us, and came across as very warm and friendly. Throughout the entire tour, whenever we were coming back to the car, he made sure the air conditioning was on, so that we came back to a cool car. So appreciated, since it was a very hot day. He was always on hand to help with my wife’s wheelchair, and to make sure she got into the car ok. On our drive to the Vatican, he was very entertaining and informative, always pointing out places of interest along the way and what it was like to live in the area. This really added to our experience, especially this being our first trip to Italy. He was very open to conversation and questions which made us feel very comfortable and relaxed with him. Since Sue was in a wheelchair, Andrea, always got us as close as possible to the entrances of the attractions. He even offered to help push the wheelchair if I needed help. He was so much more than just a driver to us.
Lucia, met us at the entrance of the Vatican, our first stop, introduced herself, and was very personable and friendly. We immediately felt very comfortable with her. She started out by going over the plan for the day, and then we proceeded in to the Vatican. We were amazed that we went right through the entrance and into the lobby. From there we started our tour. Her knowledge of history, art, sculpture, and the architecture we saw was phenomenal. She never made it feel like we were being rushed or in a hurry. We took our time and was able to look at everything we wanted to. There were many opportunities where Lucia would suggest a little break and during that break, she would just elaborate on both what we’ve just seen and what we are about to see. We were very appreciative of how she would run interference for us so that we had no problems getting the wheelchair through the sometimes massive crowds. She was more than happy to play photographer and take our picture. She and Andrea were so aware of our having a wheelchair, and made sure that whatever route we took, was the easiest for us to get around. That really made it so easy for us to enjoy the tour. We were able to go to every site that we wanted to see. Having lunch in Piazza Navona with Lucia was really special for us. It was the first time we ate at a restaurant in Rome and Lucia, at our suggestion, was more than happy to recommend something light to eat. We were so happy that she was able to join us. Unfortunately, Andrea had to stay with the car and was unable to come with us. We felt bad about that, but of course, understood.
Rome was our first stop on a two week trip to Italy, and we have to say that meeting Andrea and Lucia was the best way to start a vacation. They were just so warm and friendly that it was more like spending the day with a couple of new friends rather than going on a tour. They were the perfect fit for us. Both Lucia and Andrea, we feel, far exceeded our expectations for this tour and did your company proud. They really seemed to enjoy what they do. It was such a pleasure to meet and spend time with them.
Please pass this email on to both Andrea and Lucia, so that they know just how much we appreciated all that they did for us. They both fondly live on in the stories that we share with family and friends about our trip to Italy. We were truly very impressed by both of them and they will always have a special place in our hearts. We will definitely book another tour with your company the next time we’re in Italy.

David and Susan Szymanski

In-Depth Vatican Tour

Roman Castles Rome Day Trip

Hi Rachel,
Just returned back to USA on Thursday evening Oct 4th. In response to your email – one word for ALL“EXCELLENT” – Our guides Lucia and Fabio were terrific and were so knowledgeable.  We learned so much and only wished we had more time in Rome –   Our cruise line Oceania Riveria was excellent too.
I can email you more in detail at a later date but wanted to thank you for your assistance.  We would definitely use Nancy Aiello Tours service again and will definitely recommend your services to others without a doubt.
Again, thank you for making our trip to Rome and ,in particular to see the Vatican and also the Pope, an incredible experience for us and one which we will never forget.  It was a dream come true and especially since we had a limited amount of time.
Again, special thanks to you Rachel for your accommodation to us on this tour.  I actually heard about Nancy Aiello Tours from a business associate who gave me a newspaper article some time ago  which I saved ……. I believe it was from Newsday  LI  Newspaper.
Also our traveling friends, Joan and Peter Kay were so very pleased and thankful to me that I found you!!!
Have a good day …….now back to work so we can plan another trip – but in the distant future.
Also, please extend our personal thanks and appreciation to Lucia and Fabio.  They were the best!!!

Pat  & Walter Niederberger
Farmingdale, NY USA

Vatican Children Tour

We were very satisfied with the tour. We wanted to book with Context, but they were not available on our preferred days. We just found you on the website and thought there were a number of positive reviews on other sites. Lucia (?) – was an excellent guide. She made it engaging for our children, her English was excellent, she had great understanding of her subject matter and a good sense of humour.

Private Rome Shore Excursion Rome Vatican City Day Tour

All I can say is Thank You. The experience we had was nothing short of excellent.  It started with Rachel and her responding to all my needs.  As for our driver, Fabio, if this is the kind of drivers you employ, you’ll continue to have great success.  He was by far the best driver I’ve ever experienced and with all my travel, I’ve experienced many. Great job with Fabio. As for our tour guide, everyone and I mean everyone should be so lucky.  Her name was Lucia and all four of us felt not only did she possess unbelievable knowledge, we felt like she was family.  Her ability to manage us, the time we had and that we wanted to see was fantastic. We HIGHLY recommend Lucia to everyone. As I close, I feel these words fall short of what we experienced. To say we would recommend Nancy Aiello Tours would be an understatement, in fact, I’ve already recommended Nancy Aiello Tours, Fabio and Lucia to several friends planning a trip in the coming months.
Thank you again, and feel free to use me as an endorsement at any time.

In-Depth Vatican Tour

Best of Rome Tour

Hi Rachel,
THANK YOU SO MUCH!!
I just want to say thank you for all of your patience with all of the emails, banking/credit card hiccups, etc…  You’ve made a huge difference in knowing our moms’ trip to Rome and seeing the Vatican will live up to the lifelong dream they’ve always had.
Again, thank you.

Julie Thompson Zinser

Old Rome Children Tour

Rachel
I just wanted to let you know that Tim and I really enjoyed our time with Lucia. Not just the skipping of the queues but she had a lot of knowledge and grasped what would interest a 10 year old. I am glad we booked with you and I will certainly use the company again on another trip.

Hanneke Smits
London, United Kingdom

Old Rome Children Tour

Vatican Children Tour

I can’t answer the questionnaire as is but i am very happy to reply to your email. i would have to rate everything Excellent – right from the initial enquiry to the tours – everything was fabulous. Ms Ann’s information was excellent. Both Katia and Roberta were extremely good guides. They kept my two daughters entertained with stories. It was a fabulous experience for our whole family. I would highly recommend Nancy Aiello Tours. Our experience was fabulous. I can’t think how to improve our services that we had. Thank you for such an amazing experience. It was wonderful.
Cheers

Jayne Middlemas
Sheffield, Yorkshire, United Kingdom

Rome Discovery Family Tour

Vatican Children Tour

Florence Discovery Family Tour

We will definitely recommend Nancy Aiello tours to friends and family. Barbara (Florence) and Roberta (Rome) were both terrific. It was nearly 100 degrees Fahrenheit and the guides were able to make the tours fun!

Ruth E. Singer

Rome Dinner Cooking Demonstration

You beat me to it. I planned on sending an email but with the holiday I was set behind one day and it is birthday week in my house! Me, my husband and my daughter. In either case I cannot begin to thank the hosts Nina & Alfredo for providing a most wonderful experience for the Miller’s. They were apprehensive about going as they are “loners” for the most part. Even down to the hour I believe they were trying to get out of it!! Not so after they arrived and settled in. In fact I got many pictures from that evening. Everything was perfect. It was the best way for them to end their 12 day Italian Fantasy. I specialize in servicing very high end , VIP clients. I would like to receive additional info on what your company has to offer. I’m always searching for “over the top” experiences. Thank you again and I look forward to hearing from you.

Lisa Crawford – Travel Consultant

Old Rome Children Tour

Hi Ann
I just wanted to provide some feedback about our Ancient Rome tour from today. Our guide Luciana was exceptional. She pitched the information perfectly to the children and used humour to keep them interested. She went out of her way to research a Gluten Free restaurant for us and we had the most delicious Gluten Free Pizza and Tiramasu for our lunch.
Please send on our thanks to her as she made today on of the highlights of our trip to Italy.
Kind regards

Jody Cross

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