We believe that transparency represents the foundation in establishing a trustful and long lasting relationship with our guests. Please read the following information carefully before you book. This constitutes an Agreement between you and I GO ITALY S.r.l. owner of Nancy Aiello Tours, hereby referred to as “The Company”.
“The Company” is a licensed Tour Operator and Travel Agent based in Rome, Italy. Authorization GR131559 Issued by the Region of Lazio, Italy. Vat No. IT14064491005 – Insurance RC Issued by Allianz Global Assistance n.731693168. The following cancellation policy, together with the relevant information set out in the “The Company” web site(s), brochure(s) and any correspondence between you and “The Company” will form part of your contract with “The Company”. Your contract will be subject to Italian law at all times.
Deposits and Payment
Unless otherwise specified, 20% of the trip price is required to proceed with reserving your trip. In certain cases and for certain itineraries, a smaller or larger deposit may be required and this shall be specified during the quoting process. Final payment is due no later than 90 days prior to your trip start date. If your departure is within 90 days, full payment is required at the time of booking unless otherwise specified. Deposits and payments can be made by wire transfer or credit card.
“The Company” reserves the right to treat any reservation that is not fully paid according to the reservation and payment terms as a cancellation and subject to the cancellation terms below.
The Following Fees Also Apply:
• A surcharge may be incurred for arrangements requested within 30 days of departure
• Final payments not received by due date are subject to Euro 150 late payment fee
• There is a Euro 100 per change charge after the itinerary is accepted; all change requests must be made to us in writing by email.
• Changes to an itinerary may result in additional charges depending on the type and scope of the change
• No refund once the trip has commenced
• There will be no refund for unused services, early departures, late arrivals or missed days of your final itinerary.
All cancellations must be sent to “The Company” in writing by email with “Cancellation” in the subject line. If you cancel your trip, the following conditions apply and without exception:
• 91 days or more prior to departure*: Cost of deposit.
• 61-90 days prior to departure: 50% of the trip cost
• 31-60 days prior to departure: 75% of the trip cost
• 30 days or less prior to departure: 100% of the trip cost
• No Show: NO REFUND
*Departure as used in this agreement is defined as the date of the first tour/transfer service, or the trip departure date as indicated on your confirmed itinerary, whichever comes first.
Please be advised that some reservations including but not limited to pre-purchased tickets for museums and monuments, regardless of proximity to check-in date, are completely non-refundable. There are no refunds on trip planning service fees. There will be no refund once the trip has commenced. There will be no refund for unused services, early departures, late arrivals or missed days of your itinerary.
Any amendment request must be sent to us in writing. No amendments are permitted to your booking within 30 days of the scheduled service. All Amendments requests are subject to availability. ”The Company” will make every effort to assist you if you wish to alter your arrangements if received 30 days or more prior your requested services but because of limitations in guide, driver and ticket availability, we cannot guarantee your request will be granted. If it is possible to make the amendment, it will be subject to an amendment fee of Euro one hundred (100.00) per each amendment together with all communication charges or other expenses incurred by “The Company” as a result of the change. We book guides, drivers and tickets (to avoid the lines) as soon as you confirm your tour/s with us. Once reservations are confirmed, transportation and other services are reserved for each individual reservation. This reservation process has inherent cost. Time, telephone calls, booking of guides, vehicles, drivers, staff involvement, etc. all are part of the reservation process.
Note: The right of withdrawal as per EU directive on consumer rights and applicable national implementation rights is replaced by the present cancellation policy.
All appropriate refunds will be made directly to your credit card or bank account, minus any fees indicated.
Cancellation and Changes by “The Company”
“The Company” reserves the right to cancel any trip at any time if the safety or quality of the trip is judged to be compromised. If a trip must be canceled for any reason, there will be a prompt and full refund of any monies paid to the “The Company” less any non-refundable deposits made to third party suppliers. “The Company” will not be responsible or liable for deposits, payments and penalties for other services not included in the tour price, such as airline tickets, separate hotel reservations or other items handled by passengers not through “The Company”.
From time to time, “The Company” may alter or change an itinerary as it deems necessary or best for clients. “The Company” further reserves the right to re-price, cancel or withdraw any tour, trek or expedition for any reason whatsoever prior to departure; to alter or omit any part of the itinerary, to substitute hotels or change means of transportation with reasonable notice. Itineraries are subject to change at any time due to unforeseen circumstances or circumstances beyond “The Company” ’s control. We will make every effort to operate trips as planned but changes may occur after the final itinerary has been issued to you. If there is an additional cost, it may be passed on to passengers, such as price changes, taxes, unexpected external factors or increased costs due to unexpected delays, etc. If a tour, trek or expedition is cancelled and rescheduled due to acts of insurrection, strikes acts of God or any other cause beyond the control of “The Company”, refunds will be made based on the difference between the original cost and the new price. Any non-refundable deposits made to third parties will also be subtracted from the refund. We will not reimburse you for any personal expenses such as airline tickets, hotel or other travel expenses due to changes in itineraries or tour cancellations.
Other aspects related to booking and conditions are as follows:
(a) We strongly recommend that you secure adequate travel insurance at the time of booking, which should in most cases cover against cancellation fees.
(b) If you cancel any of “The Company” services and re-book an alternative this will be subject to the cancellation terms within these booking conditions.
(c) If you request additional services during your trip, your credit card will be charged with your prior consent. If you decide to cancel or abbreviate a tour during your trip, there will be no refunds.
(d) In case of an unforeseen event, including security, climate and labor strikes, “The Company” reserves the right to modify or cancel the services before or during your trip. “The Company” absolves itself of all liability in such situations and no indemnity will be applied.
(e) Our tours and/or trips are held rain or shine. Refunds are not available in the case of rain or other inclement weather.
(f) We reserve the right in any circumstances to cancel your services for any reason. If “The Company” is obliged to cancel your services in any circumstances other than your failure to pay any monies due to “The Company”, the company will use its best endeavors to offer alternative arrangements of equivalent or very closely similar standard and price, if available; travel arrangements of a lower standard and a refund of the difference in price; or will give you a full and prompt refund of all monies paid.
(a) It is important that you check the details on your booking confirmation voucher and payment receipt when you receive them. Client is responsible for reviewing the voucher and verifying the accuracy. You must review the itinerary for accuracy upon receipt and agree to contact “The Company” within 72-hour if you have any questions. Failure to notify “The Company” within 72-hour shall constitute a waiver of any claim regarding accuracy of the booking confirmation voucher. Inaccurate information that may lead to a loss of reservation or service is the responsibility of the client. On the day of tour/s, you must present the paper or electronic voucher in order to redeem your tour/activity. Print the email booking confirmation voucher and present it on the day of the tour/s. If you travel with a mobile device present your email booking confirmation voucher on your smartphone or tablet on the day of the tour/s.
Please note that electronic reservation confirmations are provided to you solely for your convenience and that we retain official records of our reservation transactions. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, our official records shall control. Tampering with this confirmation to alter the reservation information is strictly prohibited and may have legal consequences.
(b) You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your vacation. “The Company” cannot accept responsibility for clients missing flights as a result of late check-ins and/or flight cancellations and no credit or refunds will be given if you fail to take up any component of your vacation. No credit or refunds will be given for lost, mislaid or destroyed travel documents.
(c) It is the individual responsibility of the client to arrive at the tour meeting point on time.
(d) Museum and monument policies require you to adhere to the confirmed date/time of ticket entrance. If you fail to meet the confirmed date/time of ticket entrance (as indicated on your email booking confirmation voucher), your tickets will not be honored or refunded.
(e) Most people go on vacation for rest and relaxation, so if in our reasonable opinion or that of any hotel manager, tour guide, chauffeur or other person in authority, your behavior is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your vacation. Should this happen, no refund or compensation would be paid.
It is a condition of booking that you and all members of your party have comprehensive travel insurance. “The Company” does not provide any insurance cover. Without prejudice to the generality of the above, “The Company” does not provide any insurance cover in the case of (i) illness, accident or decease, (ii) any other loss or damage suffered by a customer during any holiday or (iii) any cancellation of the holiday. Travel insurance remains the sole responsibility of all customers. We strongly advise that all customers take out suitable holiday insurance for the duration of their stay, including cancellation insurance. In respect of each booking which is made through “The Company”, the customer undertakes on behalf of itself and all members of his/her party: (i) to arrange adequate holiday insurance which cover suitable to the activities they will be engaging in, (ii) not to hold “The Company” or any Provider responsible for any cost incurred by him/her or a member of his/her party due to his/her failure to take out adequate insurance, and (iii) to indemnify “The Company” and each of the Providers against any loss suffered or cost incurred by him/her or any member of his/her party due to his/her failure to take out adequate insurance cover. We also highly recommend a medical and personal insurance to cover medical expenses and loss of baggage or personal belonging. Your policy of insurance should provide cover for personal injury, death, medical and repatriation costs in the countries that you intend to visit, together with cover for loss of baggage and valuables, personal liability, delay, cancellation, curtailment, missed departure and legal expenses. Please, keep your insurance details with you whilst on vacation.
Data Protection Act
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as your name, and address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as hotels, transport companies and so on. The information may also be provided to security or credit checking companies, public authorities such as customs and immigration if required by them, or as required by law. We will not pass any information on to any person who is not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. If, however, we cannot pass this information to the relevant suppliers we cannot accept your booking. In making a booking, you consent to this information being passed on to the relevant persons.
Please note that where information is also held by your travel agent, this is subject to your agent’s own data protection policy. You are entitled to a copy of your information held by us. If you would like to see this please, contact “The Company” during normal working hours. (We may make a small charge for providing this to you).
Illness and Disability
If you or any member of your party suffers from a disability or other medical condition, please tell us before you book. “The Company” is happy to give you advice and to try to assist you in choosing a vacation that will meet your requirements. In order to assist you we must be provided prior to booking with full written details regarding your medical condition and any special requirements which result from this. Travelers with special needs necessitating unique attention must advise “The Company” at time of booking. Clients who require particular assistance must travel with a qualified travel companion as our drivers and guides cannot provide individualized help for walking or other personal needs.
This contract and any matters arising from it are governed by the laws of Italy and are subject to the jurisdiction of the Italian Courts.
Our failure to insist upon or enforce any provision of these terms of service shall not be construed as a waiver of any provision or right of “The Company”.
Please, contact us if you have any questions about our cancellation policy.