We believe that transparency represents the foundation in establishing a trustful and long lasting relationship with our guests. Please read the following terms and conditions carefully before you book. By asking us to confirm your booking, we are entitled to assume that you have had read these booking conditions and agree to them. Kindly be informed that we are unable to accept any bookings unless you have read and accept our Terms & Conditions and Cancellation Policy and that by making a booking we assume you have read and accept them. This constitutes an Agreement between you and I GO ITALY S.r.l. owner of Nancy Aiello Tours, hereby referred to as “The Company”.
“The Company” is a licensed Tour Operator and Travel Agent based in Rome, Italy. Authorization GR131559 Issued by the Region of Lazio, Italy. Vat No. IT14064491005 – Insurance RC Issued by Allianz Global Assistance n.731693168. The following conditions, together with the relevant information set out in the “The Company” web site(s), brochure(s) and any correspondence between you and “The Company” will form part of your contract with “The Company”.
Protection of Information
“The Company” owns and has copyrights on this site. You will not copy, reproduce, republish, post, transmit, distribute, or sell any of the information found on our site. Trademarks and logos on our site are ours. Nonetheless, access to information remains unlimited and complimentary. We will use all reasonable efforts to keep our site available at all times, subject to necessary downtime for maintenance and system outages. We cannot promise that our site will be error-free or that our site or the servers that make it available are free of viruses. “The Company” documentation [not limited to vouchers, order notification emails, tickets, etc.] cannot be reproduced, transmitted or modified in any manner. Alteration of “The Company” documentation may result in denial of service.
Each traveler is responsible for obtaining and carrying a valid passport and any other documents required by Italian government regulations. Non-US and non-EU residents may require special travel documents to travel to Italy. Check with your local embassy or consulate.
Travel Insurance to Protect your Travel Investment is Strongly Recommended
“The Company” strongly recommends that you purchase a comprehensive travel insurance at the time of booking to ensure your peace of mind before and while traveling. Travel insurance protects you against unforeseen problems and issues relating to your trip. There are four main types of travel insurance coverage: Cancellation and Interruption, Emergency Medical, Baggage and Personal Effects, Flight and Accident. While each type can be obtained separately, it is usually best to purchase a comprehensive travel insurance package, which includes most or all types of coverage.
Our cancellation fees are not negotiable. It is important that you protect yourself in case of trip cancellation/interruption for any reason, travel/baggage delay or loss of baggage, medical expenses, flight cancellations, personal illness, or circumstances causing the trip to be cancelled. We do not offer travel insurance policies to persons travelling with us, but we do require all guests to have the appropriate best travel insurance. We strongly recommend that you buy a comprehensive travel insurance to cover cancellation due to unforeseen circumstances, or those beyond your control. We will not be responsible for any costs incurred by you or any member of your party before, during or after your trip as a consequence of inappropriate or insufficient travel insurance being purchased.
When you make a booking you are confirming that you understand our terms and conditions and have accepted them on behalf of yourself and all members of your party. All contracts with “The Company” are made in Italy subject to these booking conditions and are subject to Italian law and exclusive jurisdiction of the Italian Courts. Both parties agree to submit to the jurisdiction of the Italian courts. In the case of a dispute, notice must be provided in writing within seven days of the date of service provided.
Reviewing Email Booking Confirmation/Voucher
Once you have confirmed to us that you happy with the proposal, we will proceed to take payment and issue you with an email confirmation voucher. Such email constitutes your proof of purchase. On the day of tour/s you must present the paper or electronic voucher in order to redeem your tour/activity. Print the email booking confirmation voucher and present it on the day of the tour/s. If you travel with a mobile device simply present your email booking confirmation voucher on your smartphone or tablet on the day of the tour/s. Please note that electronic reservation confirmations are provided to you solely for your convenience and that we retain official records of our reservation transactions. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, our official records shall control. Tampering with this confirmation to alter the reservation information is strictly prohibited and may have legal consequences.
It is important for you to check the details on the booking confirmation voucher. While “The Company” takes the utmost care in making sure the information on your travel voucher(s) is complete and accurate, it is your responsibility to carefully read and review voucher(s) for accuracy upon receipt and agree to contact “The Company” within 72 hours if you have any questions. Failure to notify “The Company” within 72 hours shall constitute a waiver of any claim regarding accuracy of the booking confirmation voucher. Inaccurate information that may lead to a loss of reservation or service is the responsibility of the client. Failure to contact us in time to allow for the correction and re-sending of voucher(s) could result in the loss or cancellation of your reservation, tickets or services listed on the voucher for which we will not be responsible. In such a case, no refunds will be possible.
Notice of Non-Receipt of Email Booking Confirmation/Voucher
An email booking voucher will be mailed three business days after successful payment. Please check that you have received this email following purchase. We take no responsibility should you not receive this email due to reasons outside of our control i.e. junk or spam filtering. If the email booking confirmation voucher from us has not been received prior to your departure date, it is your responsibility to contact “The Company” at least seven business days before your departure from your home country so that the necessary information can be resent. Our offices are open Monday-Friday 9am-6pm CET. Failure to contact us to allow re-sending will result in loss of your reservation for which we will not be responsible.
Full payment by credit card or wire transfer is required to secure your reservation. Your tour/s and/or services are booked only after full payment has been received and confirmed. ALL payment date/deadlines will be sent out to all clients at the discretion of the travel advisor, it is the responsibility of the client to ensure timely payments are rendered on or before the payment deadlines.
Payment can be made by bank transfer or credit card. We accept MasterCard, Visa credit cards and debit cards neither Amex nor PayPal, always subject to additional fees due to their transaction costs per item and per person which they apply to us. However, with both forms of payment (bank transfer or credit card) there will be a surcharge to cover the bank charges.
In all cases, booking is not confirmed until we are in receipt of cleared funds. If payment is not made by the due date we will assume you no longer wish to proceed with the booking.
By Credit Card – If paying for the tour/activity with a credit card client is hereby stating that client is the authorized cardholder or that client has been authorized by the cardholder to use the credit card. In the event the credit card is dishonored, rejected, or later contested for any reason, client agrees to pay the amount indicated to “The Company”.
In agreeing to these terms and conditions you hereby authorize “The Company” to use your credit card to guarantee reservation. All information is encrypted on our secure server. You authorize “The Company” to use the information on the credit card provided by you in order to make the purchase of the services required.
Credit card payments are accepted via our secure online booking form. The booking reservation process through nancyaiellotours.com is safe and secure. Your online transactions are secure and all payment details are entered on a secure page and transmitted over Secure Sockets Layer (SSL). As an additional security measure we require CVV2/CVC2 verification on all credit card and debit card transactions.
We do not store your credit card details. This information is discarded after your transaction has been processed. In order to provide greater security, you will be asked to enter all the information that is on your card for each purchase you make with “The Company”, as this information is not saved in our files longer than necessary to process the payment of each booking.
When you provide us with your credit card details to process your payment you agree with our terms and conditions and the prices for the service, you fully agree with these terms and payments and you may not dispute these charges under any circumstances.
By Wire Transfer – Clients who wish to pay by bank transfer should provide us with evidence of the payment being made. To validate your reservation after the bank transfer is complete email us a scanned copy of your bank transfer receipt. Payment must be made in € Euro currency and client is responsible for any bank charges that may be incurred.
When you make your booking via bank transfer you agree with our terms and conditions and the prices for the service, you fully agree with these terms and payments and you may not dispute these charges under any circumstances.
However, with both forms of payment (bank transfer or credit card) we reserve the right to cancel your booking if full payment is not received in a timely manner.
Not Included in Tour Price
All items of a personal nature (airport taxes, telephone calls, food, meals, drinks, etc.) not specifically included in the itinerary. Sightseeing or services other than those specified on the tour itinerary. Tips for personal services and to local city guides and drivers are not included in tour cost and left to your discretion. Public transportation (trains, taxis, metros, buses). Item of a strictly personal nature (travel insurance and excess baggage), museum or monument entrance fees (indicated on the tour information schedule) and must be paid by the client on the spot. The tour/s includes all what clearly specified in “Private Tour Includes”.
Ticket Sales are Final and Cannot be Refunded
Ticket sales are final and non-refundable, non-transferable and it is not possible to modify the day or the time slot. Pre-purchased tickets for museums and monuments cannot be exchanged or rescheduled and are non-refundable after tour is confirmed.
Refund request must be received in writing. Refunds when applicable,are subject to a 7% administrative fee. Should a refund be agreed upon, it will be processed within 30 days after your trip. Please, refer to our cancellation policy.
Refunds on Unused Services
There is no refund for any individual unused service or unused portion of your trip. “The Company” cannot make refunds or exchanges for unused services. No refund will be made for unused travel arrangements after travel begins (i.e. vehicles, sightseeing, tours, museum tickets).
We will always make clear what is included within the quoted price. If you need to convert the due amount into your currency go here for daily exchange rates www.xe.com. Any fluctuations in currency must be absorbed by the client.
Prices, promotions and quotes are subject to change without notice as a result of government taxes and/or fees and currency exchange rate fluctuations, which may affect the prices of transportation and/or other services. No surcharge will be imposed after full payment is received.
Disclaimers and Limitation of Liability
“The Company” assumes NO LIABILITY for injury, property damage, or personal loss to you or those traveling with you in connection with any accommodations, transportation or other services resulting directly or indirectly from any occurrence or conditions beyond its control, including but not limited to acts of terrorism, defect of vehicles, break-down in equipment, strikes, theft, cancellation or changes in itinerary schedules.
“The Company” is NOT liable for reduced/cancelled itineraries due to circumstances beyond our control such as flight delays, ships unable to dock for whatever reason, sports events that make circulation by certain streets or areas impossible, or unscheduled closures of tourist sites therefore, no compensation can be offered.
“The Company” accepts NO responsibility for losses or expenses due to delay or changes in schedules, flight cancellations or misconnections due to mechanical problems, any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.
“The Company” is NOT liable and does not authorize any refunds for any events which are caused as a result of acts of God, Government’s, war hostilities, political unrest, riots, civil strife, industrial dispute, labor dispute, strike, natural or nuclear disaster, fire, theft, epidemics, quarantine, medical or customs regulations, technical or administrative problems with transport, closure of airports, adverse weather conditions, or any other occurrences beyond our immediate control and which, despite all due care being taken could not have been avoided.
“The Company” is NOT liable for reduced itineraries owing to unscheduled closures by attractions. Unscheduled closures do not depend on us, but on the administration of the sites visited on the tour. Venues and monuments can sometimes close without notice due to labor strikes, structural problems, or other civic disturbances. The Coliseum is subject to closures due to rain, assembly meetings, strikes or other factors.
Churches and museums are subject to unannounced closures at any time without prior notice and pieces removed for restoration or loan. On rare occasions St. Peter’s Basilica (i.e. for a special mass) closes without notice. The Sistine Chapel and particular galleries of the Vatican Museums can sometimes be closed without prior notice and pieces removed for restoration or loan. While we regret these inconveniences, these unforeseen closures are beyond our control for which we cannot be held responsible therefore, no refunds will be issued. In these rare cases, “The Company” reserves the right to substitute visits, entertainment and other features when establishments are closed or cannot be visited for reasons beyond our control.
All travel packages and tour services are completely non-refundable and non-transferable for any reason including but not limited to: illness, injury, flight itinerary, employment, threat of actual war or terrorism, client perceived threat of war or terrorism, failure to review your itinerary online, or flight delays. Clients must bear all such losses or expenses. This is not limited to, but may include, a) the closure of monuments/areas and/or venues which “The Company” visits, where and when the closure of that monuments/areas and/or venue is out of the control of “The Company” or where “The Company” is not notified by the monuments/areas and/or venue with ample time to notify the clients, which may be due to inclement weather, manifestations and protests or simply the last-minute decision of the venue. b) the inability of our tour to access certain monuments/areas and/or venues due to restrictions caused by excessive traffic, inclement weather, manifestations and protests or due to that area being restored/under construction or covered/obstructed from public view.
To guard against unforeseen circumstances, we insist you have comprehensive travel insurance which you must purchase at home before traveling with “The Company”.
Tours are held Rain or Shine
“The Company” operate rain or shine so be prepared for all weather conditions. Our private tours go ahead as planned, rain or shine. Our tour guides are experienced with Italian weather and will look for ways to keep you comfy and mostly out of the rain. Refunds are not available for rainy day or inclement weather cancellations.ailable for rainy day or inclement weather cancellations.
TERMS & CONDITIONS
Client is responsible for travel arrangements to/from tours organized by “The Company”.
“The Company” will not be held responsible for any wrong information or omissions submitted by the reserved party.
We assume no responsibility for no-shows or simply because client decides not to go on the tour/s.
We assume no responsibilities for incorrect addresses and locations provided by clients. We assume no responsibilities for incorrect dates, times, email addresses, or any other inaccurate information provided to us by clients.
Client is responsible for reviewing the confirmation voucher and verifying the accuracy. Inaccurate information that may lead to a loss of reservation or service is the responsibility of the client.
Client is required to PRINT and BRING the confirmation voucher outlining the details of the booking on the day of the tour/s. The confirmation voucher must be printed as is and presented to the tour guide and/or driver at the time of tour/s.
Clients is responsible for their own safety in all walking and interior tours: crossing roads, using steps, etc.
Client is responsible for themselves and children wearing a seat belt in tour vehicles.
No food or drink to be consumed in tour vehicles except by permission of the driver.
The guide, driver or operator reserves the right to terminate any tour for unreasonable behavior.
“The Company” is not liable for reduced itineraries owing to late start/delays by the client.
“The Company” is not liable for reduced itineraries owing to unscheduled closures by attractions.
“The Company” is not liable for reduced itineraries owing to delays caused by traffic congestion.
By booking tours or services through “The Company” you agree to the above terms and conditions.
AIRPORT/RAILWAY/ PORT DELAYS & NO-SHOWS
Within three business days after payment confirmation, we email a confirmation voucher specifying the pick-up location and pick-up time for your transfer/s as well as the proper contact information, to PRINT and TAKE with you on the day of the travel. If you anticipate that you will be delayed for any reason and will not be able to honor your scheduled pickup time it is your responsibility to contact “The Company” or email “The Company” to alert your delay. If it is possible, we will reschedule your pick-up time. “The Company” makes no guarantee that a re-scheduled pickup time may be possible without additional cost.
In case of airline delay or delays related to luggage pickup at Italy’s airports, our representatives will wait up to 40 minutes past the reserved pick-up time. If you are awaiting luggage in an airport and anticipate that you may be delayed please, contact “The Company” to alert of the change in pick-up time. If a call is not made prior to reservation time, you are not able to be present for your scheduled pick-up the service will be considered a no-show. No-show clients are not eligible for a change to their service and must re-book the service at the full price.
No refunds will be given for failure to arrive at our tour meeting point by the scheduled departure time.
“The Company” consultation fee for extensive planning is completely nonrefundable and nontransferable. The consultation fee is only applicable to the related services purchased through “The Company”.
“The Company” shall not become liable for any travel plans not booked directly through “The Company”, nor any personal injury, property damage, accident, delay, inconvenience, or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the service provider(s).
On family tours the parents or guardians are solely responsible at all times for the safety and behavior of their children under 18 years old.
“The Company” shall not become liable for any personal injury, property damage, accident, delay, inconvenience, change in service(s) or rate(s) (due to exchange rate or service provider decision), or any other irregularity due to wrongful, negligent or arbitrary acts or omission on the part of the service provider(s). The Client by engaging “The Company” and making full payment for the specified service(s) agrees to hold “The Company” blameless in making arrangements on her/his behalf and that any claim(s) of damage(s), refund(s) or credit(s) after arrival shall be sought directly from the service provider(s).
DISPUTES REGARDING CLAIMS OF COPYRIGHT VIOLATION
“The Company” respects the intellectual property rights of third parties. Where the user deems that his/her work has been copied and uploaded on this website and that such actions constitute a copyright violation, he/she must provide the responsible with the following written documentation: Signature, even digital, of the person authorized to act on behalf of the copyright owner. Description of the copyrighted work that the uses deem to be violated. Indication of the exact position, within the website, of the copyrighted material that the user deems violated. Users declaration of good faith regarding the fact that the contested use was not authorized by the copyright holder, by the claimant or permitted by law. Users declaration that the above information is correct and that the user is the only copyright holder or that he is authorized to act on behalf of the copyright holder.
We take our responsibility regarding your privacy, very seriously. The information we request when making your reservation, is requested in order to offer you a professional service. We will only disclose your personal information to third parties for the purposes of completing your booking through us, in order to provide you with the information or services you have requested, or with your explicit consent.
We reserve the right to disclose your personal information to certain permitted third parties including members of our own group, all trusted partners. We would again like to stress that, in accordance with the Italian personal data protection law (D.LGS n° 196/03 art. 7), strict security procedures are observed to prevent personal data misuse and unauthorized access.
Our failure to insist upon or enforce any provision of these terms of service shall not be construed as a waiver of any provision or right of “The Company”.
Please, contact us if you have any questions about our terms and conditions.