Our overall experience was very positive. The booking process was excellent. Everyone at Nancy Aiello tours was extremely responsive to all of our questions (even those unrelated to the tours!). The tours were excellent as well. Samuel did a great job with our tour in Venice. Filippo, who led our tours in Rome, was amazing. He was extremely knowledgeable, organized and gracious – and he did a tremendous job of engaging our boys in the tours. He enhanced our experiences in Rome beyond description. I would absolutely recommend Nancy Aiello Tours to our family and friends.