We had a very positive experience. Booking process was straightforward. The website was easy to understand and the email replies were prompt. Filippo was excellent with our family, and especially our children. He was patient especially when answering endless questions about gladiators from our five year old, informative and fun. He kept their attention for the three hours which is quite extraordinary for nine, eight and five year old boys. I would absolutely recommend Nancy Aiello Tours to families and friends.