I had been working with another touring agency for two weeks and was continually frustrated that I was getting no where in defining costs, which was important for our budget. They made an initial excellent recommendation about seeing Florence first, but that was it. After 2 weeks, I gave up and searched the web, finding your company among others. The description of your agency and the length of time in business was what made me send an initial inquiry. Within 24 hours, not only had you detailed an itinerary to work from, you had all the costs associated with it! The promptness and detail was what won me over immediately. Rachel was excellent and accommodating to work with. Not only were the initial planning emails detailed and the final reservations easy, your organization followed through wonderfully on every aspect. The drivers were courteous and careful, and dressed in suits and ties even in the hot Italian weather (we encouraged them to lose the coat and tie to be more comfortable). Our drive from Pisa to Rome was especially memorable due to the driver’s congeniality; we even invited him to eat with us. As an opera singer, he regaled us with some of his work and our young daughter reciprocated with her own version of Sunrise, Sunset.
The tour guide in Florence, Elisabetta, was energetic, extremely knowledgeable with a masters in Art History and who was also sensitive to our kid’s needs to stop for a drink or some gelato. Again, we asked her to join us for lunch where we could converse some more. Our stop at her favorite gelato shop resulted in us going there 3 more times before leaving Florence. If it wasn’t so hot, we could have gone on for several more hours.
Our tour guide in Rome, Linda, was great; with children of her own, she was sensitive to my son and daughter. She moved at a quicker pace, skipping over some things to get at areas or topics that would be more interesting for the kids.
The cost of the tour seemed expensive to us at first and is why we deleted some things from our original plan. However, after being with the quality of individuals assigned to us, we think that the value for the money is worth it. We will not hesitate to book with you again or to recommend you to friends planning trips to Italy.
Thank you for helping make our trip to Italy memorable and enjoyable. Please feel free to use this letter or any part of it as testimonial on your website.

Hi Ann,
My apologies for being slow to follow up. I am finally over my jet lag! Just wanted to thank you for your help in setting up our tours in Rome, Florence, and Venice. We had an extraordinary time. All of your guides were very knowledgeable, and Vincenzo, Elisabetta, and Emilio were really exceptional. Vincenzo and Elisabetta in particular knew how to engage and entertain our ten-year-old son, and their passion for history and architecture really left an impression on all of us. Would you please pass our regards along to them? Do let me know, too, whether it would be helpful to provide some more formal feedback. Thanks and regards

Ann was brilliant to book with. She was extremely efficient and provided expert guidance and advice when booking. As a family we thought both tours were terrific. We loved the mask making workshop and the trip to Murano to visit a glass factory.
Elisabetta was brilliant with children. She came down to their level and involved them all the way. I loved the fact she started off showing them a map of Venice and gave them lots of fun quiz questions throughout. It made them active learners without them knowing it. She was fun, polite and a pleasure to have spent the afternoon with. I would thoroughly recommend her.
Samuele tour was good too. Both were very special. The girls had lots of fun and learnt lots. His expert knowledge in finding the right places to do these activities which would suit children was evident and very appreciated. Again, I would recommend him.
I found the tours on the Internet when looking specifically for tours with children in mind. We are already thinking of using you when we visit Tuscany next year!
The only thing I perhaps would have liked would have been a plan of what the tour guides were going to do so we could plan our other days a little better and not repeat anything. Luckily we had not really visited Murano yet but if we had, we would have then repeated the experience.
Apologies for the late feedback. We certainly look forward to using you again.
Please express our thanks to Ann, Elisabetta and Samuele for their parts in our experience. It has been a pleasure dealing with you. Thank you for all your advice and time.