Private Shore Excursions from Livorno Cruise Port

All I can say is Thank You. The experience we had was nothing short of excellent.  It started with Rachel and her responding to all my needs.  As for our driver, Fabio, if this is the kind of drivers you employ, you’ll continue to have great success.  He was by far the best driver I’ve ever experienced and with all my travel, I’ve experienced many. Great job with Fabio. As for our tour guide, everyone and I mean everyone should be so lucky.  Her name was Lucia and all four of us felt not only did she possess unbelievable knowledge, we felt like she was family.  Her ability to manage us, the time we had and that we wanted to see was fantastic. We HIGHLY recommend Lucia to everyone. As I close, I feel these words fall short of what we experienced. To say we would recommend Nancy Aiello Tours would be an understatement, in fact, I’ve already recommended Nancy Aiello Tours, Fabio and Lucia to several friends planning a trip in the coming months.
Thank you again, and feel free to use me as an endorsement at any time.

Hi Rachel,
Just returned back to USA. In response to your email – one word for ALL“EXCELLENT” – Our guides were terrific and were so knowledgeable.  We learned so much and only wished we had more time in Rome –   Our cruise line Oceania Riveria was excellent too. I can email you more in detail at a later date but wanted to thank you for your assistance.  We would definitely use Nancy Aiello Tours service again and will definitely recommend your services to others without a doubt.
Again, thank you for making our trip to Rome and ,in particular to see the Vatican and also the Pope, an incredible experience for us and one which we will never forget.  It was a dream come true and especially since we had a limited amount of time. Again, special thanks to you Rachel for your accommodation to us on this tour.  I actually heard about Nancy Aiello Tours from a business associate who gave me a newspaper article some time ago  which I saved ……. I believe it was from Newsday  LI  Newspaper. Also our traveling friends, Joan and Peter Kay were so very pleased and thankful to me that I found you!!!
Have a good day …….now back to work so we can plan another trip – but in the distant future. Also, please extend our personal thanks and appreciation to our guides.  They were the best!!!

I had been working with another touring agency for two weeks and was continually frustrated that I was getting no where in defining costs, which was important for our budget. They made an initial excellent recommendation about seeing Florence first, but that was it. After 2 weeks, I gave up and searched the web, finding your company among others. The description of your agency and the length of time in business was what made me send an initial inquiry. Within 24 hours, not only had you detailed an itinerary to work from, you had all the costs associated with it! The promptness and detail was what won me over immediately. Rachel was excellent and accommodating to work with. Not only were the initial planning emails detailed and the final reservations easy, your organization followed through wonderfully on every aspect. The drivers were courteous and careful, and dressed in suits and ties even in the hot Italian weather (we encouraged them to lose the coat and tie to be more comfortable). Our drive from Pisa to Rome was especially memorable due to the driver’s congeniality; we even invited him to eat with us. As an opera singer, he regaled us with some of his work and our young daughter reciprocated with her own version of Sunrise, Sunset.
The tour guide in Florence, Elisabetta, was energetic, extremely knowledgeable with a masters in Art History and who was also sensitive to our kid’s needs to stop for a drink or some gelato. Again, we asked her to join us for lunch where we could converse some more. Our stop at her favorite gelato shop resulted in us going there 3 more times before leaving Florence. If it wasn’t so hot, we could have gone on for several more hours.
Our tour guide in Rome, Linda, was great; with children of her own, she was sensitive to my son and daughter. She moved at a quicker pace, skipping over some things to get at areas or topics that would be more interesting for the kids.
The cost of the tour seemed expensive to us at first and is why we deleted some things from our original plan. However, after being with the quality of individuals assigned to us, we think that the value for the money is worth it. We will not hesitate to book with you again or to recommend you to friends planning trips to Italy.
Thank you for helping make our trip to Italy memorable and enjoyable. Please feel free to use this letter or any part of it as testimonial on your website.