Private Shore Excursions from Livorno Cruise Port

I had been working with another touring agency for two weeks and was continually frustrated that I was getting no where in defining costs, which was important for our budget. They made an initial excellent recommendation about seeing Florence first, but that was it. After 2 weeks, I gave up and searched the web, finding your company among others. The description of your agency and the length of time in business was what made me send an initial inquiry. Within 24 hours, not only had you detailed an itinerary to work from, you had all the costs associated with it! The promptness and detail was what won me over immediately. Rachel was excellent and accommodating to work with. Not only were the initial planning emails detailed and the final reservations easy, your organization followed through wonderfully on every aspect. The drivers were courteous and careful, and dressed in suits and ties even in the hot Italian weather (we encouraged them to lose the coat and tie to be more comfortable). Our drive from Pisa to Rome was especially memorable due to the driver’s congeniality; we even invited him to eat with us. As an opera singer, he regaled us with some of his work and our young daughter reciprocated with her own version of Sunrise, Sunset.
The tour guide in Florence, Elisabetta, was energetic, extremely knowledgeable with a masters in Art History and who was also sensitive to our kid’s needs to stop for a drink or some gelato. Again, we asked her to join us for lunch where we could converse some more. Our stop at her favorite gelato shop resulted in us going there 3 more times before leaving Florence. If it wasn’t so hot, we could have gone on for several more hours.
Our tour guide in Rome, Linda, was great; with children of her own, she was sensitive to my son and daughter. She moved at a quicker pace, skipping over some things to get at areas or topics that would be more interesting for the kids.
The cost of the tour seemed expensive to us at first and is why we deleted some things from our original plan. However, after being with the quality of individuals assigned to us, we think that the value for the money is worth it. We will not hesitate to book with you again or to recommend you to friends planning trips to Italy.
Thank you for helping make our trip to Italy memorable and enjoyable. Please feel free to use this letter or any part of it as testimonial on your website.

Even though we’ve filled out the on-line survey sent to us by your company, we just felt that we didn’t have the opportunity to really let you know just how amazing we felt Andrea and Cecilia did as our driver and guide for our tour of Rome.
Andrea met us on time in our hotel lobby, and we were very impressed by his dress for the day. He wore a dark suit and tie and looked very professional. He immediately introduced himself to us, and came across as very warm and friendly. Throughout the entire tour, whenever we were coming back to the car, he made sure the air conditioning was on, so that we came back to a cool car. So appreciated, since it was a very hot day. He was always on hand to help with my wife wheelchair, and to make sure she got into the car OK. On our drive to the Vatican, he was very entertaining and informative, always pointing out places of interest along the way and what it was like to live in the area. This really added to our experience, especially this being our first trip to Italy. He was very open to conversation and questions which made us feel very comfortable and relaxed with him. Since Sue was in a wheelchair, Andrea, always got us as close as possible to the entrances of the attractions. He even offered to help push the wheelchair if I needed help. He was so much more than just a driver to us.
Cecilia, met us at the entrance of the Vatican, our first stop, introduced herself, and was very personable and friendly. We immediately felt very comfortable with her. She started out by going over the plan for the day, and then we proceeded in to the Vatican. We were amazed that we went right through the entrance and into the lobby. From there we started our tour. Her knowledge of history, art, sculpture, and the architecture we saw was phenomenal. She never made it feel like we were being rushed or in a hurry. We took our time and was able to look at everything we wanted to. There were many opportunities where Cecilia would suggest a little break and during that break, she would just elaborate on both what we have just seen and what we are about to see. We were very appreciative of how she would run interference for us so that we had no problems getting the wheelchair through the sometimes massive crowds. She was more than happy to play photographer and take our picture. She and Andrea were so aware of our having a wheelchair, and made sure that whatever route we took, was the easiest for us to get around. That really made it so easy for us to enjoy the tour. We were able to go to every site that we wanted to see. Having lunch in Piazza Navona with Cecilia was really special for us. It was the first time we ate at a restaurant in Rome and Cecilia, at our suggestion, was more than happy to recommend something light to eat. We were so happy that she was able to join us. Unfortunately, Andrea had to stay with the car and was unable to come with us. We felt bad about that, but of course, understood.
Rome was our first stop on a two week trip to Italy, and we have to say that meeting Andrea and Cecilia was the best way to start a vacation. They were just so warm and friendly that it was more like spending the day with a couple of new friends rather than going on a tour. They were the perfect fit for us. Both Cecilia and Andrea, we feel, far exceeded our expectations for this tour and did your company proud. They really seemed to enjoy what they do. It was such a pleasure to meet and spend time with them.
Please pass this email on to both Andrea and Cecilia, so that they know just how much we appreciated all that they did for us. They both fondly live on in the stories that we share with family and friends about our trip to Italy. We were truly very impressed by both of them and they will always have a special place in our hearts. We will definitely book another tour with your company the next time we are in Italy.

We enjoyed our tours very much and would recommend them. Our overall experience with Nancy Aiello Tours was excellent. The booking process was exceptionally easy and quick. We very much appreciated the quick responses as we attempted to schedule dates for the tours. The tours were excellent. We especially loved our tour guide for the Rome Colosseum and Vatican Museum tours. She was particularly attentive to our children and always tried to make the information interesting to them. She was very conscious of when they needed breaks to sit or have a snack. If we were going back, I would definitely want her again. Our other guides were also very good, but our Rome guide was exceptional. My sister in law found your information on the internet. I suspect she may have found it through the Lonely Planet website. We were specifically looking for tour guides who were good with children since we wanted to make this experience interesting and informative for them.