Venice Night Walking Tour

Our overall experience with Nancy Aiello Tours was outstanding. No way to describe the experience in a single word. From the start, you made the logistics of learning about your tours, and the administration of ordering quite simple. Our tour guide made us feel welcome and comfortable from the very first moment we met her, and made us feel part of her special family. She was bright, knowledgeable, articulate and had a great sense of humor. We couldn’t have picked a more congenial person as our team partner. Please pass on our thanks and compliments to her. I would absolutely recommend Nancy Aiello Tours to our family and friends.

You beat me to it. I planned on sending an email but with the holiday I was set behind one day and it is birthday week in my house! Me, my husband and my daughter. In either case I cannot begin to thank the hosts Nina & Alfredo for providing a most wonderful experience for the Miller’s. They were apprehensive about going as they are “loners” for the most part. Even down to the hour I believe they were trying to get out of it!! Not so after they arrived and settled in. In fact I got many pictures from that evening. Everything was perfect. It was the best way for them to end their 12 day Italian Fantasy. I specialize in servicing very high end VIP clients. I would like to receive additional info on what your company has to offer. I’m always searching for “over the top” experiences. Thank you again and I look forward to hearing from you.

I had been working with another touring agency for two weeks and was continually frustrated that I was getting no where in defining costs, which was important for our budget. They made an initial excellent recommendation about seeing Florence first, but that was it. After 2 weeks, I gave up and searched the web, finding your company among others. The description of your agency and the length of time in business was what made me send an initial inquiry. Within 24 hours, not only had you detailed an itinerary to work from, you had all the costs associated with it! The promptness and detail was what won me over immediately. Rachel was excellent and accommodating to work with. Not only were the initial planning emails detailed and the final reservations easy, your organization followed through wonderfully on every aspect. The drivers were courteous and careful, and dressed in suits and ties even in the hot Italian weather (we encouraged them to lose the coat and tie to be more comfortable). Our drive from Pisa to Rome was especially memorable due to the driver’s congeniality; we even invited him to eat with us. As an opera singer, he regaled us with some of his work and our young daughter reciprocated with her own version of Sunrise, Sunset.
The tour guide in Florence, Elisabetta, was energetic, extremely knowledgeable with a masters in Art History and who was also sensitive to our kid’s needs to stop for a drink or some gelato. Again, we asked her to join us for lunch where we could converse some more. Our stop at her favorite gelato shop resulted in us going there 3 more times before leaving Florence. If it wasn’t so hot, we could have gone on for several more hours.
Our tour guide in Rome, Linda, was great; with children of her own, she was sensitive to my son and daughter. She moved at a quicker pace, skipping over some things to get at areas or topics that would be more interesting for the kids.
The cost of the tour seemed expensive to us at first and is why we deleted some things from our original plan. However, after being with the quality of individuals assigned to us, we think that the value for the money is worth it. We will not hesitate to book with you again or to recommend you to friends planning trips to Italy.
Thank you for helping make our trip to Italy memorable and enjoyable. Please feel free to use this letter or any part of it as testimonial on your website.