Thank you for contacting me. I was planning on providing you feedback on our visit, so now is that time. Our overall experience with Nancy Aiello tours was very favorable. Booking Process. Same. Tour Experience. Terrific. Lucia was an EXCELLENT guide. Very considerate and kind, very knowledgeable, very good at everything. We loved being with her and were supper happy that she was selected to be our guide. Federico, our driver, was the same. On time, courteous, helpful and very attentive to detail. An excellent driver. We were also very pleased that he was selected to be our driver. If Lucia and Federico are examples of those individuals you hire, your organization should really excel. Which culminate in responding to your last inquiry: Would we recommend Nancy Aiello tours to our friends. Our answer: YES
My apologies for being slow to follow up. I am finally over my jet lag! Just wanted to thank you for your help in setting up our tours in Rome, Florence, and Venice. We had an extraordinary time. All of your guides were very knowledgeable, and Vincenzo, Elisabetta, and Emilio were really exceptional. Vincenzo and Elisabetta in particular knew how to engage and entertain our ten-year-old son, and their passion for history and architecture really left an impression on all of us. Would you please pass our regards along to them? Do let me know, too, whether it would be helpful to provide some more formal feedback. Thanks and regards
Ann Sadly, we returned home last night from a wonderful holiday in Italy. I wanted to take a moment to thank you again for such a great experience. Nancy Aiello Tours played a very large role in our holiday, from the initial emails with you through our tours, and every tour exceeded our expectations. The family tours in Florence with Silvia and Ancient Rome with Lucia were outstanding. Their ability to keep the children engaged and interested and entertained for three hours was amazing and wonderful to witness. That was exactly the reason I chose your tour company and you did not disappoint! Further, Maurizio was such a wonderful guide on our tour through Chianti. He was such an engaging individual as well and was very knowledgeable on the region and the wineries.
What a fabulous tour company and team of guides you have working with you. Please pass along our gratitude to everyone involved. I am happy to act as a reference to anyone who is interested in speaking to me. I know I will certainly be referring your company to friends who are traveling to Italy in the coming months. And I hope to be back in Italy again soon and will reach out again to you.
Thanks again. Ciao!!
I wanted to follow up on our tours we had last week. We had an absolute wonderful experience with both of our guides. They truly made our trip to Italy wonderful. We loved Lucia in Rome; the kids will never forget her. We are so thankful we were able to spend three days with her. Please extend our thanks and appreciation to her!
We also had a great experience with Stephania in Pompeii. She kept our tired and hot children engaged and happy the entire time, which as a parent, is priceless! We will absolutely recommend your company to anyone traveling to Italy. We wish you were in more countries!! Thanks again,
We had an absolutely wonderful experience! I cannot express my appreciation for the wonderful service that we were provided! Our booking process was very smooth. I was making many last minute changes to dates and each one of my requests was dealt with efficiency and ease by the company. The tours were fantastic. I was traveling with my mother and 2 younger sons. Each of our three tours felt catered to include interaction by the tour guide with each age group. Everyone felt a part of the experience. I would absolutely recommend your tour company again and I have already. I came across your company name from the website ciao bambino, which I was researching because I was traveling with my 2 sons. Thank you again! We loved every minute of it!
We enjoyed our tours very much and would recommend them. Our overall experience with Nancy Aiello Tours was excellent. The booking process was exceptionally easy and quick. We very much appreciated the quick responses as we attempted to schedule dates for the tours. The tours were excellent. We especially loved our tour guide for the Rome Colosseum and Vatican Museum tours. She was particularly attentive to our children and always tried to make the information interesting to them. She was very conscious of when they needed breaks to sit or have a snack. If we were going back, I would definitely want her again. Our other guides were also very good, but our Rome guide was exceptional. My sister in law found your information on the internet. I suspect she may have found it through the Lonely Planet website. We were specifically looking for tour guides who were good with children since we wanted to make this experience interesting and informative for them.
I would be happy to put a review on TripAdvisor. Our overall experience couldn’t have been better. Ann was very helpful through the booking process, and very prompt in her response to my queries both before booking and before the first tour. We couldn’t have asked for a better tour guide in Cinzia. She was wonderfully engaging with our boys and was really able to capture their interest, especially in the more difficult Vatican Tour. My husband and I really learned a lot as well! It was especially great to have her for both tours, the continuity really helped. I would have no hesitation at all in recommending Nancy Aiello to my friends. I found you quite by accident when I was researching family tours in Italy. I believe you have a link on a website Ciaobambino. Thank you again for a delightful experience for my family.
Our experience with Nancy Aiello Tours was the highlight of our trip to Rome. Our guide was really knowledgeable and able to adapt and please us (the parents), a 17 year old boy and a 7 year old girl. Which is asking a lot!! She made the day interesting and fun! I feel we learned things that we would have never found in a large guided tour or through audio or guide books. It was great that she was able to navigate around long lines and bring us to the places that were of interest to us. We didn’t have a lot of time before our trip to make plans for our stay in Rome, which was fine because you did everything for us. It felt like we were out with a friend showing us Ancient Rome, just happened that that friend was extremely knowledgeable!
Would definitely recommend Nancy Aiello Tours – really worth it if you are busy and don’t have the time to do a lot of research before traveling (which you need to do as there is so much that Rome has to offer). Fantastic for kids as it wasn’t just a lot of information thrown at us but it was information that all of us found really interesting. Our guide was able to lead us and answer questions about what we found interesting instead of just throwing facts our way. My son said it was the highlight of his trip to Rome and my daughter is telling everyone all the things that our Guide told her!!
Our overall experience with Nancy Aiello Tours was fabulous. I can’t say enough good about the entire experience. So worth the money and the tours helped make our trip memorable and want us to return. Luciana was great with my boys and had a wealth of knowledge. One of my sons even said “I can see why she is a tour guide, she knows how to ask me questions that make me interested!” I love that she did that – asked them questions and not just tell them facts but give them the why behind a fact. Also our driver, Christian, from the airport was great too. He stopped at an ATM machine at our request and then offered to get us some espressos too. Those were much needed that morning.
Our experience with Nancy Aiello Tours was fantastic. I would highly recommend Nancy Aiello Tours. The confirmation email was filled with the details I needed and wanted and the people selected were great. I came across Nancy Aiello Tours reading other parents’ blogs and lots of Google searching. All other reviews were great too. Thanks,
I am so very happy to answer these questions, as we could not have been more pleased with your services!
Your agency and the excellent customer service will be first in my line of recommendations from our recent travels. Everything you arranged was professional and with stellar guides.
While Filipo might be better suited for adult only tours, he tried very hard with the girls. But clearly his passion and proud Roman education is contagious…but maybe a little esoteric for smaller children. However, his enthusiasm for his city made us all appreciate the beauty and history of Rome, that much more.
However, Nadia in Venice was perfect with our 9 year old twin daughters. She even sent us parents out of the room to better plan a surprise for us with the girls assistance. From hidden gems to the way to maneuver the streets and alleys of Venice, she was a wealth of information. We loved her affectionate ways and her desire to show us her beloved city.
As this was the first time in our lives, we ever used a travel specialist, we were hesitant at first. But since we had the girls with us, we thought it better to use a professional service. We were so right and so blessed to have found this in Nancy Aiello Tours. I believe I first read about you from something that originated in Travel and Leisure, but honestly, it has been too many months now since I began my exhaustive research.
The value for my money was perfect, because our tours were priceless. Without a doubt, we would have missed the perfect moments and not discovered the hidden gems, if it wasn’t for Filipo and Nadia. I thank you for finding such delightful personalities to spend our afternoons with us. And to be fair, none of this would have happened without Rachel in your front office. Her communication was speedy, spot on and completely reliable. I hope you know what a treasure you have in her since she is your first line of communication.
I wish your company continued success and look forward to our return visit, in no small part because of your expertise.
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