Our overall experience with Nancy Aiello Tours was fabulous. I can’t say enough good about the entire experience. So worth the money and the tours helped make our trip memorable and want us to return. Luciana was great with my boys and had a wealth of knowledge. One of my sons even said “I can see why she is a tour guide, she knows how to ask me questions that make me interested!” I love that she did that – asked them questions and not just tell them facts but give them the why behind a fact. Also our driver, Christian, from the airport was great too. He stopped at an ATM machine at our request and then offered to get us some espressos too. Those were much needed that morning.
Our experience with Nancy Aiello Tours was fantastic. I would highly recommend Nancy Aiello Tours. The confirmation email was filled with the details I needed and wanted and the people selected were great. I came across Nancy Aiello Tours reading other parents’ blogs and lots of Google searching. All other reviews were great too. Thanks,

Jennifer Hartig

I am so very happy to answer these questions, as we could not have been more pleased with your services!
Your agency and the excellent customer service will be first in my line of recommendations from our recent travels. Everything you arranged was professional and with stellar guides.
While Filipo might be better suited for adult only tours, he tried very hard with the girls. But clearly his passion and proud Roman education is contagious…but maybe a little esoteric for smaller children. However, his enthusiasm for his city made us all appreciate the beauty and history of Rome, that much more.
However, Nadia in Venice was perfect with our 9 year old twin daughters. She even sent us parents out of the room to better plan a surprise for us with the girls assistance. From hidden gems to the way to maneuver the streets and alleys of Venice, she was a wealth of information. We loved her affectionate ways and her desire to show us her beloved city.
As this was the first time in our lives, we ever used a travel specialist, we were hesitant at first. But since we had the girls with us, we thought it better to use a professional service. We were so right and so blessed to have found this in Nancy Aiello Tours. I believe I first read about you from something that originated in Travel and Leisure, but honestly, it has been too many months now since I began my exhaustive research.
The value for my money was perfect, because our tours were priceless. Without a doubt, we would have missed the perfect moments and not discovered the hidden gems, if it wasn’t for Filipo and Nadia. I thank you for finding such delightful personalities to spend our afternoons with us. And to be fair, none of this would have happened without Rachel in your front office. Her communication was speedy, spot on and completely reliable. I hope you know what a treasure you have in her since she is your first line of communication.
I wish your company continued success and look forward to our return visit, in no small part because of your expertise.
Warm regards,
Namaste

Tracy Cobb Abeles

Having taken the Vatican tour with Lucia last September, it was a pleasure to see her again and to take the Ancient Rome tour with her. My grandson had never been to Rome and he was most impressed with all Lucia had to tell us. Claudio is an excellent driver and always found the perfect parking spot. My daughter and grandson took the Vatican tour with Lucia, which I had taken before, and once again, they had a wonderful, informative afternoon. In Florence, we were pleased with the time spent with Mariana, who is also a very knowledgeable, interesting guide. We were interested in local dining and she was most helpful with suggestions.
When friends go to Italy, I always suggest taking a tour with your company and I know of one couple who will be doing so in the fall.
I hope you will pass my comments on to Lucia, Claudio and Mariana.

Miriam Bivins

Hello, we would definitely recommend Nancy Aiello Tours and would score all areas in the good to excellent range.
In particular, both the driver and tour guide greatly contributed to our excellent visit to Rome.
The Rome vehicle was very clean and well kept and was a comfortable size for our group.
The tour guide was very knowledgeable and the private tour allowed us to see the main highlights we wanted in Rome.
We found your company on the internet while researching travel options for our trip to the Mediterranean. When we booked the tour, we initially thought the price was a bit high, however considering that it was a private tour and given the excellent service we received, it was very good value for money.
This option fit well with our limited time schedule.

Lori & Barry Baird & family

Hi Rachel,
Last week my family took a tour of the Vatican with one of your guides. She was excellent! Could you remind me what her name was again? (cannot remember). Please help us let her know our feedback. She was outstanding – very interesting, brought what would have been a very dry subject matter for a child to life! My son enjoyed it very, very much – as did we.
We are now in Florence and have taken with another company a couple of tours supposedly designed for children and the guides are nowhere as good as her. She was patient and gave just the right amount of information to engage, educate and entertain without overwhelming us. My son comments in comparison was “our tour guide in Rome did not talk me to like I am 3 years old!” He found the others boring, too childish etc. She is a tough act to follow! Once again, thanks for organizing! Please convey out thanks to her. After our wonderful experience at the Vatican, we’d love to try another tour with your company for Venice. Thank you very much!

Lucinda Kang

I am so sorry I have taken so long to get back to you guys. Our trip to Italy was absolutely wonderful and unforgettable. Our walking food tour of Rome was certainly one of the highlights! Our guide was extremely friendly, professional, and knowledgeable. It was like seeing the city with a friend. Not only did we appreciate all the wonderful places she took us to eat and discover, but also loved the historical facts on Rome she shared with us along the way.
As far as the questionnaire below, I would rate each item as excellent. I would definitely recommend Nancy Aiello Tours to family and friends. The way I came across this tour company was by doing a Google search. I saw that USA Today had done a very favorable article on this tour company, and that sealed the deal for me. Thank you again! Cannot wait to use you guys again in the future!

Linda Doherty

Hello. I apologize for this tardy reply, but did want to get back to you about our tour. Everything about the experience was excellent, and I thought the tour was a good value. Our guide (Lucia) was terrific the perfect mix of energy and humor for our kids, and knowledge and insider info for the adults. My husband was skeptical about getting a private guide but was very pleased with how it turned out and agreed it was the best way. My 11 year old daughter cites our Vatican tour as the highlight of our trip to Rome. And my 6 year old son still can tell people how many heads he counted in the gallery with Lucia! I appreciated how quickly I was able to make the arrangements with your office (less than a week before our visit) and also I appreciated that before Lucia said goodbye to us she made sure we knew how to continue to explore St. Peters (we wanted to climb to the top of the dome) and she did not just abandon us at the exit from the Sistine Chapel.
Overall it was terrific, and just writing this makes me want to start planning our next trip back. I would absolutely recommend your company to anyone visiting Rome! Many thanks,

Stephanie Allin Clemson

Dear Rachel,
My family thoroughly enjoyed our time spent on the tours of Rome with Nancy Aiello Tours three weeks ago. Our tour guide Mariella was absolutely WONDERFUL (and so was our driver on the first evening tour). We never felt rushed and both were so accommodating to the various needs of my family including bathroom breaks as well as pizza & gelato stops. I was thrilled when we had the same tour guide for all of our tours in Rome. She really got to know us – which was no easy feat considering we had 4 generations present on this trip. I wished that there was Nancy Aiello tours in the other countries we visited on this trip! I will absolutely use NA when visiting Rome again and will recommend using your company to all my friends. Thank you so very much for being so patient with me as I decided which tours I wanted to take.

Neilda A. Baron

Even though we’ve filled out the on-line survey sent to us by your company, we just felt that we didn’t have the opportunity to really let you know just how amazing we felt Andrea and Cecilia did as our driver and guide for our tour of Rome.
Andrea met us on time in our hotel lobby, and we were very impressed by his dress for the day. He wore a dark suit and tie and looked very professional. He immediately introduced himself to us, and came across as very warm and friendly. Throughout the entire tour, whenever we were coming back to the car, he made sure the air conditioning was on, so that we came back to a cool car. So appreciated, since it was a very hot day. He was always on hand to help with my wife wheelchair, and to make sure she got into the car OK. On our drive to the Vatican, he was very entertaining and informative, always pointing out places of interest along the way and what it was like to live in the area. This really added to our experience, especially this being our first trip to Italy. He was very open to conversation and questions which made us feel very comfortable and relaxed with him. Since Sue was in a wheelchair, Andrea, always got us as close as possible to the entrances of the attractions. He even offered to help push the wheelchair if I needed help. He was so much more than just a driver to us.
Cecilia, met us at the entrance of the Vatican, our first stop, introduced herself, and was very personable and friendly. We immediately felt very comfortable with her. She started out by going over the plan for the day, and then we proceeded in to the Vatican. We were amazed that we went right through the entrance and into the lobby. From there we started our tour. Her knowledge of history, art, sculpture, and the architecture we saw was phenomenal. She never made it feel like we were being rushed or in a hurry. We took our time and was able to look at everything we wanted to. There were many opportunities where Cecilia would suggest a little break and during that break, she would just elaborate on both what we have just seen and what we are about to see. We were very appreciative of how she would run interference for us so that we had no problems getting the wheelchair through the sometimes massive crowds. She was more than happy to play photographer and take our picture. She and Andrea were so aware of our having a wheelchair, and made sure that whatever route we took, was the easiest for us to get around. That really made it so easy for us to enjoy the tour. We were able to go to every site that we wanted to see. Having lunch in Piazza Navona with Cecilia was really special for us. It was the first time we ate at a restaurant in Rome and Cecilia, at our suggestion, was more than happy to recommend something light to eat. We were so happy that she was able to join us. Unfortunately, Andrea had to stay with the car and was unable to come with us. We felt bad about that, but of course, understood.
Rome was our first stop on a two week trip to Italy, and we have to say that meeting Andrea and Cecilia was the best way to start a vacation. They were just so warm and friendly that it was more like spending the day with a couple of new friends rather than going on a tour. They were the perfect fit for us. Both Cecilia and Andrea, we feel, far exceeded our expectations for this tour and did your company proud. They really seemed to enjoy what they do. It was such a pleasure to meet and spend time with them.
Please pass this email on to both Andrea and Cecilia, so that they know just how much we appreciated all that they did for us. They both fondly live on in the stories that we share with family and friends about our trip to Italy. We were truly very impressed by both of them and they will always have a special place in our hearts. We will definitely book another tour with your company the next time we are in Italy.

David and Susan Szymanski

Hi Rachel,
Just returned back to USA. In response to your email – one word for ALL“EXCELLENT” – Our guides were terrific and were so knowledgeable.  We learned so much and only wished we had more time in Rome –   Our cruise line Oceania Riveria was excellent too. I can email you more in detail at a later date but wanted to thank you for your assistance.  We would definitely use Nancy Aiello Tours service again and will definitely recommend your services to others without a doubt.
Again, thank you for making our trip to Rome and ,in particular to see the Vatican and also the Pope, an incredible experience for us and one which we will never forget.  It was a dream come true and especially since we had a limited amount of time. Again, special thanks to you Rachel for your accommodation to us on this tour.  I actually heard about Nancy Aiello Tours from a business associate who gave me a newspaper article some time ago  which I saved ……. I believe it was from Newsday  LI  Newspaper. Also our traveling friends, Joan and Peter Kay were so very pleased and thankful to me that I found you!!!
Have a good day …….now back to work so we can plan another trip – but in the distant future. Also, please extend our personal thanks and appreciation to our guides.  They were the best!!!

Pat  & Walter Niederberger

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