Our Most Frequently Asked Questions Answered For You

Finding a reliable trip planning company is not a simple task so we have put the most asked travel Italy tours faq to help you make your decision. Customer satisfaction is our top priority. We pride ourselves in our commitment to our guests and want to make sure they have all the details they need before making that big decision. We are specialists in travel to Italy and can build your dream trip for you. We compiled this travel Italy tours faq section to provide you with helpful information for booking your vacation through Nancy Aiello Tours. If you do not see your question addressed below please, contact us. We will keep adding up to the contents of this page for you.

What is a custom tour?

Custom tours are private. Custom tours meet your wants and needs.

Is a custom tour right for you?

Custom tours are for anyone who wants an independent travel plan designed and arranged just for them. These specialty journeys are private and can be any dates, any place and in any style that you want to travel.

Why I should choose your company over the others?

We have built our reputation upon our professional, friendly and personalized service and supreme attention to detail. Over the years we have built up an enviable reputation for reliability and high quality services. We recognize the faith and trust you put in us to plan your travel. We will do our utmost to create and deliver the perfect trip for you. With such an emphasis on customer satisfaction you can rest assured knowing we will work diligently to see you happy with the vacation of your dreams.The media and award-winning online family travel resources have featured us as experts in what we do. Read what our guests have enjoyed most when traveling with us.

What sets your company apart and what you feel the price differentiation adds?

We strive on service and experience. We focus on quality and customer satisfaction not price. We are founded on the credo that superior service and high quality is what sets one company apart from another. Our name is a guarantee of quality, customer care and expertise. We design memorable and meaningful experiences with meticulous planning, top notch accommodations, local expert guides and drivers. We pride ourselves on handcrafting inspiring itineraries that take into full consideration your specific needs, wants and expectations with extreme attention to detail. We do not sell someone else’s trip. We create, plan and run our own journeys using experiences that we have unearthed ourselves. Every one of our team will go out of their way to deliver on our promise of customer satisfaction.

What are the benefits of booking my Italy trip with Nancy Aiello Tours?

We handcraft private guided travel options for all ages and interests. Leave your dream trip in our skilled hands and enjoy a fully customized itinerary. Our comprehensive one-on-one vacation consulting service gives you the peace of mind of knowing that your vacation has been professionally planned and all the little big details are taken care.

How does the trip planning service work?

Our job is to marry your request with our expertise, making sure you end up with a trip that fits your needs. We do not work with fixed itineraries. We do not have set group departure dates. We start from scratch and build the trip you want. You will work with one of our travel specialists to design the vacation of your dreams. To create your personalized itinerary we must be aware of what you want. Once we have a clear sense of your travel style we can start creating your tailor-made itinerary, including hotel preferences, transportation and suggested tours and other special activities at one cost to you. We will refine your tour package until you are 100% satisfied. We are dedicated to working with you to ensure that the final itinerary is exactly what you want. To get started, please fill out our custom trip planning form.

How far ahead do I need to book my trip with you?

We are a boutique tour planning company. We do not buy packages from other agencies, we do not sell other companies products. We create, plan and run each and every itinerary with your needs in mind and based on our personal experience. Our philosophy is that we focus on quality rather than quantity therefore, we tend to get booked up very quickly. We encourage you to make your reservation just as early as possible especially, if you are limited to the time period in which you can travel. Reservations are made on a first come, first served basis. The further in advance you are able to make your arrangements the more likely we can secure the holiday you want. This is especially important if you wish to visit Italy during the busy summer and holiday times. Some holiday periods (Easter and school half term weeks, public holidays and the peak summer months) can get booked up very quickly. If you know you want to travel at this time it is a good idea to contact us at your earliest convenience to ensure the dates of your choice are available.

Do you book flights?

We do not book flights.

Do you book train tickets ?

We do not handle train tickets however, we can advise on trains when that is your choice for in-country traveling.

How do you choose the hotels you recommend?

To ensure that you stay in the best places we have visited hotels all over Italy. We are very selective with our choices. It has taken years of experience to weed out the good hotels from the great, so you can trust that we stand behind the services we recommend. We only choose accommodations where we would wish to stay ourselves. We look for high standards of personal service and attention to detail.

We are a family. Are your tours suitable for children as well as adults?

Yes. Nancy Aiello Tours caters to all ages. Our private tours are fun and educational unique experiences for adults and kids. You are not limited to just our Family First Programs, we can work around most of our adult itineraries to make them suitable for multi-generational families. At the time of inquiry, let us know about your children age and interests. This will help us to build with you an unforgettable family trip!

I want to travel Italy with my children.

Travel is one of the most powerful ways to educate children and for families to spend quality time together. We offer meaningful journeys meant to be enjoyed by the whole family. We plan our family tours with children in mind. Our experiential travel experiences deliver a seamless mix of adventure and education that is so much fun kids won’t even realize they are learning something the whole time. We know that it is important your family has time to relax. Itineraries are flexible, kid-centric and suitably paced.

Are your tour guides child-friendly?

We specialize in family travel. We have an outstanding team of expert kid-friendly tour guides who inspire, engage and educate both children and teens. They use visual aids and overlay books to help young travelers create vivid pictures of the past. Our passionate kid-friendly guides often parents themselves, have extensive knowledge and experience in capturing young learners curiosity. They are dedicated to satisfying their natural curiosity encouraging their quest for knowledge. It is exactly this irrepressible curiosity of young minds that becomes the support for our guides’ strategy.

Will I have the same tour guide throughout my Italy trip?

Our private Italy tours are led by expert licensed local tour guides who are born and raised in the area you visit. You will have a different guide for each city or region. Though your guides change the quality of the experience will be consistent. You can count on the guides to be friendly and professional. Their firsthand knowledge of their homeland enables them to show you the little details that other travelers miss out on. Local guides know the hidden corners and amazing anecdotes that make their city history come alive.

Do your offer skip the line Italy tours?

All our private guided tours are skip the line. However, you should be aware that Italy’s tourist sites are among the most popular in the world. Skip the line access and careful planning limit our crowd exposure, but some locations may be unavoidably busy especially during the busy summer and holiday times.

Do you arrange group tours?

We do NOT offer semi-private nor group tours. We ONLY offer private tours limited to you and your party. Nancy Aiello Tours specializes in private guided vacations for individuals and families. We are a boutique business that offers guests an unmatched level of personal attention. All our tours are private, luxurious, and totally customized to suit your desires. Perfect for anyone who wants a unique intimate experience. You have the opportunity to interact closely with your dedicated guide who sparks your interests to create a special experience. Focus on your interests, move at your own desired pace and ask your own expert guide any questions you want. Your personable guide will be happy to satisfy every curiosity! You may choose an ideal pre-made private tour on our website. Alternatively, we can customize an itinerary in line with your wishes.

I can’t find prices on your website

Every vacation, like every guest, is completely different. No two are alike, which is why costs range depending on the level of customization you would like and the experience you want to have. We craft personal proposals based on your needs and wants.
Pricing of private tours varies and is determined by number of participants, length of the tour, ground transportation, destinations, time of year, and many other factors.
Pricing of private tour packages varies and is determined by number of participants, length of the trip, ground transportation (public or private), private guides, destinations, time of year, travel style, quality of hotels and room categories selected, and the overall intricacy of your custom itinerary. We do not handle flights and train tickets. We do not know the cost of your itinerary until you select the components that are in it. A custom itinerary for two begins at approximately € 1,000 + per day (excluding airfares). Please keep in mind that costs can vary a lot depending on the services and arrangements you decide to include.

Are there discounts for booking more than one tour?

We do not offer any discounts. Our goal is to make awesome travel experiences and treat every guest equally. We compete on service not price. Instead of focusing on price we focus on people and priceless vacations filled with inspiring and life-enriching experiences. While many tour companies like to promote low prices, we believe that value for money is more important. This translates into charging a fair price for your trip and not compromising on quality. If you are looking for the best deal, perhaps we are not for you.

Do I need travel insurance?

Travel insurance is for your protection in the case of an unforeseen event which delays or prevents travel. Nancy Aiello Tours strongly recommends that you purchase a comprehensive travel insurance with many coverage options from basic trip cancellation insurance to full coverage which includes emergency medical assistance. It is very important that you protect your vacation investment in case of trip cancellation/interruption, travel luggage delay or loss of luggage and medical expenses. Travel Insurance gives you peace of mind in safeguarding your investment in the event of a cancellation prior to or during your trip.
A comprehensive travel insurance gives you coverage for unforeseen problems, from a cancelled flight to a serious illness. If an illness, accident, or other covered unforeseen circumstance forces a traveler to cancel or interrupt their plans, they face two major financial losses, money invested in nonrefundable pre-payments, and medical expenses that in many instances may not be covered by health insurance.

What are the departure dates for the tours?

All of our tours are private and built from scratch. We have not set itineraries nor scheduled departure dates. Our custom tours can be any dates, any place and in any style that you want to travel.

Can the tours on your website be altered?

Our published tours are intended to serve as a “starting point” for the trip you ultimately end up taking. These sample itineraries are based on our own expertise and firsthand experience. While it is fine to decide to take a trip exactly as it appears on our web site, most people prefer to work with one of our travel experts to create an itinerary that meets their interests and preferences. All our tours can be customized, modified or tweaked. From designing a custom experience from scratch to modifying an existing itinerary, the only limit is your creativity!

Are meals included in the tours?

Meals are not included in the tours. Food is one of the best aspects of Italy and we wouldn’t want to limit your choices by picking set menus for you. We understand that local food is an important component of any vacation. Everybody has different tastes and we have found that our guests enjoy the spontaneity of discovering restaurants on their own. As a result, we intentionally do not include any meals in the tours. Nevertheless, your private guide is happy to recommend restaurants and advise on local specialties.

What is customary to tip the tour guide?

Gratuities are at your discretion. Tipping is always appreciated although not mandatory. It is always up to you to determine the amount if you are happy with your tour guide and/or driver. Our clients generally tip from 10/15% of the purchase price, depending on the quality of the experience and their tipping habits.

I have questions regarding using debit and credit cards while in Italy. Is there anything I should know about that?

The convenience of ATM cards and credit cards extends over the ocean in Italy as well thanks to a few global cash networks. These networks allow cards to be used in different countries just as you would use them in the US. But make sure you call your bank before leaving on your international trip. This one rule will save you a lot of headache. It is the most important rule! If you don’t inform your bank or your credit card company, most likely your card will be rejected when you try to purchase things abroad. If you’re taking a credit card with you, call your bank and ask them how much they charge you on international purchases. Regardless if it’s a VISA or MasterCard, each bank that issues a credit card has its own fee and they should be able to tell you. Important to know what your daily maximum for cash withdrawal is. Depending on the fees charged by your bank, many times it makes a lot of sense to withdraw the maximum allowed in one transaction. Many banks charge a flat fee for each transaction regardless of the amount.

Are there any issues related to using cell phones and computers in Italy?

There are no issues related to using cell phones and computers. Travelers who want to stay connected at a lower cost can sign up for an international service plan through their carrier. Most offer some sort of global calling plan that cuts the per-minute cost of phone calls and a flat-fee data plan that includes a certain amount of megabytes. Your normal plan may already include international coverage. It’s a fairly painless process:
1. Confirm that your phone will work in Europe. Nearly all newer phones work fine abroad (as do older phones purchased through AT&T and T-Mobile), but it’s smart to check with your carrier if you’re unsure.
2. Research your provider’s international rates. Plan pricing varies wildly by carrier. Call your provider or check their website for the latest pricing.
3. Activate international service. A day or two before you leave, log on to your mobile phone account or call your provider to activate international roaming for voice, text, and/or data (whichever features you plan to use), and sign up for any international plans.
4. Cancel international service when you get home. When you return from your vacation, cancel any add-on plans that you activated for your trip.
Q/Where is the best place to change our US dollars for Euro?
A/ Our suggestion would be to exchange some money before you go and take it with you, and then get the rest from ATM’s while in the country.

Experts in Inspired Luxury Travel to Italy

Why Travel with Us

Travel Guided By Local Experts

From our personal trip planners who design our luxury journeys to our inspiring guides and friendly drivers the entire Nancy Aiello team aims to provide the finest travel experiences. From the moment you contact us, you will become one of our family. We are all fallen in love with Italy, and we know you will too. We can’t wait to take you there!

Italian Travel Experiences

Our luxury journeys are engaging experiences for travelers of all ages. We cater to the growing desire for educational and authentic travel experiences. We are masters at bringing the wonders of Italy to life.

One-on-One Trip Planning

Our comprehensive Italy trip planning services include handcrafted travel itineraries designed to fit your unique travel style, family-friendly activities, logistics support, first-hand family travel advice and helpful tips.

Personalized Itineraries

Your unique Italy trip will be custom tailored to be the perfect fit for you to fulfill your dreams. Everything will be based on YOUR interests, time frame, preferences, and budget. Itineraries can be designed for couples, families or friends. You have the freedom and flexibility to customize your itinerary how you best see fit, but of course you are not on your own in the planning! Our travel experts assist you every step of the way in planning your vacation, utilizing our experience to help you optimize your itinerary based on your specific interests. The result will be the trip of a lifetime.

Hotels and Accommodation Recommendations

Our Italy travel specialists make your trip planning stress and worry free. Choosing the right accommodation for your upcoming vacation may seem like a complicated process, but it does not have to be. We provide insider info and helpful advice on the best places to stay in Italy that welcome families and couples.

Family Friendly Activities

We specialize in Italy family travel. We inspire and assist busy parents in the trip planning process providing you with comfortable, stress-free travel. We offer personalized tours and programs designed with children in mind enhanced by our kid-focused private guides who provide education, entertainment, and personalized attention. This means families have the freedom to enjoy Italy at their own pace, in their own way.

Featured in the Media

Our luxury journeys are recognized as innovative, precious and fun by the media. USA Today, FOX NEWS, The Sun UK and more have featured us as experts in what we do. Our family adventures are featured in family vacation resources including CiaoBambino, TravelingMom, MommyTravels, TravelMamas and Kids can Travel. Most important to us, our guests recommend us to their relatives and friends.


  • Old Rome Children Tour

    Vatican Children Tour

    I can’t answer the questionnaire as is but i am very happy to reply to your email. i would have to rate everything Excellent – right from the initial enquiry to the tours – everything was fabulous. Ms Ann’s information was excellent. Both Katia and Roberta were extremely good guides. They kept my two daughters entertained with stories. It was a fabulous experience for our whole family. I would highly recommend Nancy Aiello Tours. Our experience was fabulous. I can’t think how to improve our services that we had. Thank you for such an amazing experience. It was wonderful.

    Jayne Middlemas
    Sheffield, Yorkshire, United Kingdom
  • Family Rome Tour Package

    Thanks for your email, now that we are back in the states I am happy to share some feedback.
    – overall experience: terrific, would highly recommend
    – booking process: most grateful for thorough, timely responses and attention to detail. felt completely well prepared for our tours before we left.
    – tour experience: simply amazing. made all the difference in our trip to have participated in these tours. cinzia was a MARVELOUS tour guide; not only was her expertise astounding and her storytelling riveting, but she did a simply phenomenal job of catering to our group, which included some adults who were very interested in the subject matter, two four-year-olds with limited understanding of what they were seeing (and jet lag, and tired little legs), and some distracted parents! she met every single one of us at our own level, with grace and good humor, and made rome so magical for us all. our kids gave her big hugs at the end our last tour and later told us they missed her. i was amazed after we got home to hear my son recounting the stories she shared with us, and for my daughter to be able to point out symbols and images we had learned about at the vatican museums. cinzia was just wonderful and i cannot have imagined our trip without her wonderful guidance!
    – would strongly recommend nancy aiello tours to family and friends, and will look into you again should we book more travel!
    – came across nancy aiello tours through google, was encouraged by tripadvisor reviews.
    Thank you again so very much and please send our best wishes and gratitude to cinzia!

    Georgia Shutzer
    Massachusetts USA
  • Hi Ann,
    I wanted to follow up on our tours we had last week. We had an absolute wonderful experience with both of our guides. They truly made our trip to Italy wonderful. We loved Lucia in Rome; the kids will never forget her. We are so thankful we were able to spend three days with her. Please extend our thanks and appreciation to her!
    We also had a great experience with Stephania in Pompeii. She kept our tired and hot children engaged and happy the entire time, which as a parent, is priceless! We will absolutely recommend your company to anyone traveling to Italy. We wish you were in more countries!! Thanks again,

    Hannah Wierzbicki
    Dallas, Texas, USA
  • Vatican Family Tour with Kids 

    Dear team of nancy aiello
    Thank you for asking. We enjoyed very much the tour of the vatican museum and Katja,the tour guide was fantastic.
    Many regards

    Waltraud Nagl
    Salzburg, Austria
  • Best of Rome Tour

    In-Depth Vatican Tour

    Borghese Gallery Rome Tour

    Orvieto Rome Day Tour

    Hi Nancy,
    I want to thank you and your team for a fabulous vacation! I had such a great time that words can’t describe how happy I am. Everything your company arranged for me was great. The guided tours of Rome & Orvieto were extremely informative and the guides were great, really passionate about their history, culture, and architecture.

    Lisa and Malcolm Heller