We really enjoyed each of our guides. They were very personable and knowledgeable. They were very kind and patient with our children. (Especially Miss Elena in Florence). Our seven year old son adored her from the start and she was very good with him. She held his hand through nearly the entire tour!) My sister in law found you on-line. We were drawn to your site because of your mention of being family friendly and flexible with tour times and itinerary. We emailed back and forth with Rachel. She was so accommodating and helpful. We would absolutely use your group again.