Rome Borghese Gallery Tour

I had been working with another touring agency for two weeks and was continually frustrated that I was getting no where in defining costs, which was important for our budget. They made an initial excellent recommendation about seeing Florence first, but that was it. After 2 weeks, I gave up and searched the web, finding your company among others. The description of your agency and the length of time in business was what made me send an initial inquiry. Within 24 hours, not only had you detailed an itinerary to work from, you had all the costs associated with it! The promptness and detail was what won me over immediately. Rachel was excellent and accommodating to work with. Not only were the initial planning emails detailed and the final reservations easy, your organization followed through wonderfully on every aspect. The drivers were courteous and careful, and dressed in suits and ties even in the hot Italian weather (we encouraged them to lose the coat and tie to be more comfortable). Our drive from Pisa to Rome was especially memorable due to the driver’s congeniality; we even invited him to eat with us. As an opera singer, he regaled us with some of his work and our young daughter reciprocated with her own version of Sunrise, Sunset.
The tour guide in Florence, Elisabetta, was energetic, extremely knowledgeable with a masters in Art History and who was also sensitive to our kid’s needs to stop for a drink or some gelato. Again, we asked her to join us for lunch where we could converse some more. Our stop at her favorite gelato shop resulted in us going there 3 more times before leaving Florence. If it wasn’t so hot, we could have gone on for several more hours.
Our tour guide in Rome, Linda, was great; with children of her own, she was sensitive to my son and daughter. She moved at a quicker pace, skipping over some things to get at areas or topics that would be more interesting for the kids.
The cost of the tour seemed expensive to us at first and is why we deleted some things from our original plan. However, after being with the quality of individuals assigned to us, we think that the value for the money is worth it. We will not hesitate to book with you again or to recommend you to friends planning trips to Italy.
Thank you for helping make our trip to Italy memorable and enjoyable. Please feel free to use this letter or any part of it as testimonial on your website.

My tours with your Chinese Mandarin speaking tour guides were wonderful! Please see below for responses. Couldn’t be happier. Booking process was so easy and the money was well-spent. Guide was very knowledgeable and friendly. Good language skills. Booking process was easy and straightforward. No issues at all. Fast responses to emails. No issues with payment. Our tour experiences were so much fun. Very informative and casual, guide was quite friendly. Good Chinese skills. I would absolutely recommend you. Will be looking to you for more tours in the future. I came across Nancy Aiello Tours googling Mandarin Chinese Tours Rome.

I am so very happy to answer these questions, as we could not have been more pleased with your services!
Your agency and the excellent customer service will be first in my line of recommendations from our recent travels. Everything you arranged was professional and with stellar guides.
While Filipo might be better suited for adult only tours, he tried very hard with the girls. But clearly his passion and proud Roman education is contagious…but maybe a little esoteric for smaller children. However, his enthusiasm for his city made us all appreciate the beauty and history of Rome, that much more.
However, Nadia in Venice was perfect with our 9 year old twin daughters. She even sent us parents out of the room to better plan a surprise for us with the girls assistance. From hidden gems to the way to maneuver the streets and alleys of Venice, she was a wealth of information. We loved her affectionate ways and her desire to show us her beloved city.
As this was the first time in our lives, we ever used a travel specialist, we were hesitant at first. But since we had the girls with us, we thought it better to use a professional service. We were so right and so blessed to have found this in Nancy Aiello Tours. I believe I first read about you from something that originated in Travel and Leisure, but honestly, it has been too many months now since I began my exhaustive research.
The value for my money was perfect, because our tours were priceless. Without a doubt, we would have missed the perfect moments and not discovered the hidden gems, if it wasn’t for Filipo and Nadia. I thank you for finding such delightful personalities to spend our afternoons with us. And to be fair, none of this would have happened without Rachel in your front office. Her communication was speedy, spot on and completely reliable. I hope you know what a treasure you have in her since she is your first line of communication.
I wish your company continued success and look forward to our return visit, in no small part because of your expertise.
Warm regards,
Namaste