Welcome Florence Evening City Tour

To Whom it May Concern:
Even though we’ve filled out the on-line survey sent to us by your company, we just felt that we didn’t have the opportunity to really let you know just how amazing we felt Andrea and Lucia did as our driver and guide for our tour of Rome on 12 August, 2011.
Andrea met us on time in our hotel lobby, and we were very impressed by his dress for the day. He wore a dark suit and tie and looked very professional. He immediately introduced himself to us, and came across as very warm and friendly. Throughout the entire tour, whenever we were coming back to the car, he made sure the air conditioning was on, so that we came back to a cool car. So appreciated, since it was a very hot day. He was always on hand to help with my wife wheelchair, and to make sure she got into the car OK. On our drive to the Vatican, he was very entertaining and informative, always pointing out places of interest along the way and what it was like to live in the area. This really added to our experience, especially this being our first trip to Italy. He was very open to conversation and questions which made us feel very comfortable and relaxed with him. Since Sue was in a wheelchair, Andrea, always got us as close as possible to the entrances of the attractions. He even offered to help push the wheelchair if I needed help. He was so much more than just a driver to us.
Lucia, met us at the entrance of the Vatican, our first stop, introduced herself, and was very personable and friendly. We immediately felt very comfortable with her. She started out by going over the plan for the day, and then we proceeded in to the Vatican. We were amazed that we went right through the entrance and into the lobby. From there we started our tour. Her knowledge of history, art, sculpture, and the architecture we saw was phenomenal. She never made it feel like we were being rushed or in a hurry. We took our time and was able to look at everything we wanted to. There were many opportunities where Lucia would suggest a little break and during that break, she would just elaborate on both what we have just seen and what we are about to see. We were very appreciative of how she would run interference for us so that we had no problems getting the wheelchair through the sometimes massive crowds. She was more than happy to play photographer and take our picture. She and Andrea were so aware of our having a wheelchair, and made sure that whatever route we took, was the easiest for us to get around. That really made it so easy for us to enjoy the tour. We were able to go to every site that we wanted to see. Having lunch in Piazza Navona with Lucia was really special for us. It was the first time we ate at a restaurant in Rome and Lucia, at our suggestion, was more than happy to recommend something light to eat. We were so happy that she was able to join us. Unfortunately, Andrea had to stay with the car and was unable to come with us. We felt bad about that, but of course, understood.
Rome was our first stop on a two week trip to Italy, and we have to say that meeting Andrea and Lucia was the best way to start a vacation. They were just so warm and friendly that it was more like spending the day with a couple of new friends rather than going on a tour. They were the perfect fit for us. Both Lucia and Andrea, we feel, far exceeded our expectations for this tour and did your company proud. They really seemed to enjoy what they do. It was such a pleasure to meet and spend time with them.
Please pass this email on to both Andrea and Lucia, so that they know just how much we appreciated all that they did for us. They both fondly live on in the stories that we share with family and friends about our trip to Italy. We were truly very impressed by both of them and they will always have a special place in our hearts. We will definitely book another tour with your company the next time we are in Italy.

Rachel,
Even though everyone has been wonderful, I wanted to especially commend two individuals. I would hope that our comments will be passed on to either the individuals themselves or their supervisors if appropriate. The guide in Florence was extremely kind to my wife Gwen. Going to the Uffizi and seeing La Primavera had been a dream of my wife’s since she was in graduate school working on her doctorate in English Literature. Maria was very kind and patient with my wife as she fulfilled a dream of hers.
The driver in Sorrento loved Italy and especially loved this corner of the beautiful country and enthusiastically wanted to share that love with me. In addition to being an outstanding driver, he was also an outstanding guide.

Ann Sadly, we returned home last night from a wonderful holiday in Italy. I wanted to take a moment to thank you again for such a great experience. Nancy Aiello Tours played a very large role in our holiday, from the initial emails with you through our tours, and every tour exceeded our expectations. The family tours in Florence with Silvia and Ancient Rome with Lucia were outstanding. Their ability to keep the children engaged and interested and entertained for three hours was amazing and wonderful to witness. That was exactly the reason I chose your tour company and you did not disappoint! Further, Maurizio was such a wonderful guide on our tour through Chianti. He was such an engaging individual as well and was very knowledgeable on the region and the wineries.
What a fabulous tour company and team of guides you have working with you. Please pass along our gratitude to everyone involved. I am happy to act as a reference to anyone who is interested in speaking to me. I know I will certainly be referring your company to friends who are traveling to Italy in the coming months. And I hope to be back in Italy again soon and will reach out again to you.
Thanks again. Ciao!!
Best regards,